But over the past few years, American Airlines has always emerged as a constant nuisance, including flight disruptions and poor customer service.
One case from last June in particular stood out, which involved fighting for a new flight from Columbia to Miami after my carrier canceled my non-stop to JFK in New York.
Others might like Americans, and I would probably have bad luck every time, but nonetheless, it made me dread driving the carrier.
However, since the beginning of 2022, I’ve paid the airline twice. Surprisingly, both experiences exceeded expectations and the service and comfort changed my mind about American plane travel.
I took two different American flights two weeks apart – the first from Reagan National Airport in Washington, D.C. to LaGuardia Airport in New York on an Airbus A319…
… and the second from LaGuardia to Montreal-Trudeau International Airport on an Embraer 175 regional airliner.
Going on the first flight, my expectations were low. However, I was surprised by the service and the ease of the trip. In the capital, the process of checking in using the kiosks was smooth and I passed through security and at the gate within 15 minutes.
I was able to get my boarding pass at the airport, but I also got it in my iPhone wallet app. Luckily I flew on a Tuesday evening so the flight was half full and the boarding didn’t take long.
The seat was assigned 18F, which was a window, and luckily there was no one next to me, so I was able to spread out a bit.
However, the seats were too spacious for the one hour flight. According to SeatGuru, the American A319’s main cabin seat space is 30 inches.