Laurie Garrow appeared as coordinator at the 2022 US Chamber of Commerce’s Global Aerospace Summit

                Garrow led a discussion on how technology could improve the airline passenger experience.


            <p>Professor Laurie Garrow recently appeared as a speaker at the American Chamber of Commerce's Global Space Summit.  Jarrow, who has expertise in aviation, travel behavior analysis and forecasting, directed the commission <em><strong>Meet the needs of the times</strong></em> <em><strong>client</strong></em><em>.  Speakers</em> Matt Davis, FlightAware's chief commercial officer was;  Clotilde Enel Reehel, Executive Director of Programs, Connected Aviation Solutions, Collins Aerospace;  and Stacey Runkowski, Vice President of Digital Technology, United Airlines.

During the 30-minute panel discussion, Jarrow led the discussion on examining new ways data and technology are helping to create a more connected, efficient and sustainable journey for modern airline passengers. Committee members were able to highlight how their companies track information across the entire passenger journey, and highlight the ways in which they embrace complex data collection and analysis to make real-time operational decisions and improve customer experience around the world.

United Airlines highlighted its ConnectionSaver tool, which sends messages to travelers with directions to the gate for their connecting flight, and information about the expected travel time between the two gates, and will keep the flight for a few minutes.

Jarrow also asked about how artificial intelligence (AI) and machine learning can be used to improve technologies and make flying a smoother and more enjoyable process for passengers. Among the many initiatives mentioned, Collins Aerospace’s Enel-Réhel spoke of that company’s ongoing efforts to develop and improve the technology used to monitor predictive maintenance of aircraft to prevent unexpected maintenance problems.

To close the discussion, Jarrow asked panelists what’s next and how they see technology playing a role. Each panelist responded by emphasizing the importance of data collection, artificial intelligence, and machine learning.

Garo expressed her appreciation for being invited to the panel discussion, saying, “It is important as a woman [in] engineering to be featured at conferences like this.” She noted that there is an underrepresentation of women in aviation and emphasized ongoing efforts to change that.

Garowe is the first woman and first female academic to serve as President of the International Federation of Operational Research Societies’ airline group for 60 years. In her role as co-director of the Center for Urban and Regional Air Mobility, she has conducted advanced air mobility research focused on understanding the demand for these new modes of transportation.

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