Miami – CBS4 visited Miami International Airport on Wednesday to find out how passengers handled flight cancellations.
Looking at the flight dashboard showing flights in the late afternoon and evening, we noticed more than 20 cancellations between arrival and departure between different airlines.
It left many of the passengers we spoke with frustrated and stranded.
“My app just said a status canceled, so I knew the flight was canceled,” said Stacey Sami, an American Airlines passenger.
She is upset, tries to get back to Spain, and waits in long lines at the airport to rebook.
“No one says anything,” Sami said. “We stood in that line for over an hour.”
International travelers have different protections for canceling flights.
The Montreal Convention, a global treaty, allows passengers to claim compensation for damages caused by travel disruption.
According to attorney David Weinstein, passengers have less guaranteed compensation for expenses incurred in domestic flight cancellations or delays.
“If you’re flying on a low-cost, low-cost airline fare, don’t expect to be compensated in the same way you might get a major airline with a better compensation policy,” Weinstein said.
Weinstein adds to check your airline’s website for more details.
Under federal law, airlines must provide a full refund to customers if a flight is significantly delayed or canceled, and a passenger chooses not to travel.
If you continue to travel, the airline must make every effort to rebook you on the next available flight.
With so many cancellations at MIA Airport, finding your next flight can be tricky.
“We canceled 40 flights yesterday due to a staff shortage,” said Greg Chen, director of communications for Miami-Dade Aviation. “We expect more this weekend.”
This leaves many passengers frustrated. One woman checked her bags with medicine inside, only to learn that the American had canceled her flight minutes later.
“We don’t know if we’ll be able to get a flight tonight or in the morning,” Nalini Lancaster shares. “We’re out of our hotel and we have nowhere to go.”
This is why it is essential to ask your travel agent if the airline will help you if you are stranded overnight.